Are the younger generation looking for positive engagement online?

Are Generation Z beginning to switch off from social media? Or are they just looking for more positive engagement with the brands they’re interested in?

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How to Stand Out with Something Unique

Have you heard of Starling Bank? No? Us neither, until we spotted this…

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Urgent! Five Tips for Fast B2C Communications

The acceptance of the internet into our daily lives has created a world in which speed is key – especially when it comes to businesses communicating with customers…

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The New Normal in Business Communications: How Do Your Customers Contact You?

With tools such as Messenger, WhatsApp and direct messaging services on platforms including Twitter, LinkedIn and Instagram, sending a direct message to a business is becoming the new normal when customers want to speak to a company… and it stands to reason that they expect a reply!

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